Last updated: 01.07.2024

At Mayalavana ArtStudio, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your data when you visit our website and purchase our handmade home decorations and candles.

1. Data Collection

We collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Payment Information: Credit card details, billing address, and other payment-related information.
• Order Information: Details of the products you purchase, including order history.
• Technical Data: IP address, browser type, and browsing behavior on our website.

2. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: To fulfill orders and provide the products and services you request.
• Consent: Where you have given consent for specific purposes, such as subscribing to our newsletter.
• Legitimate Interests: To improve our services, manage our business operations, and protect our legal rights.
• Compliance with Legal Obligations: To comply with applicable laws and regulations.

3. Use of Data

We use your personal data for the following purposes:

• Order Processing: To process and deliver your orders, handle returns, and communicate with you regarding your purchases.
• Customer Service: To respond to your inquiries, provide support, and improve our services.
• Marketing: To send you promotional offers, newsletters, and updates about new products and services, if you have opted in to receive such communications.
• Website Improvement: To analyze website usage and improve our website functionality and user experience.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to outside parties except as described below:

• Service Providers: Trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as payment processors and shipping companies.
• Legal Compliance: To comply with legal obligations, respond to lawful requests from public authorities, and protect our legal rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and access controls.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to your personal data and obtain information about how we process it.
• Rectification: You can request the correction of inaccurate or incomplete data.
• Erasure: You can request the deletion of your personal data under certain conditions.
• Restriction: You can request the restriction of data processing under certain circumstances.
• Objection: You can object to the processing of your data for direct marketing purposes or based on our legitimate interests.
• Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at mayalavana.artstudio@gmail.com.

8. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. For more information, please refer to our Cookie Policy.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please don’t hesitate to contact us.