Terms and conditions

Last updated: 01.07.2024

Welcome to Mayalavana ArtStudio! By accessing and using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Introduction

1.1 These terms and conditions govern your use of our website and services. By using our website, you accept these terms and conditions in full.

1.2 If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

2. Intellectual Property Rights

2.1 Unless otherwise stated, Mayalavana ArtStudio and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

2.2 You may view, download for caching purposes only, and print pages or other content from the website for your personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

2.3 You must not:

  • Republish material from this website (including republication on another website);
  • Sell, rent, or sub-license material from the website;
  • Show any material from the website in public;
  • Reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose;
  • Edit or otherwise modify any material on the website.

3. Acceptable Use

3.1 You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

3.2 You must not use our website in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

3.3 You must not use our website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.

3.4 You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent.

4. Products and Services

4.1 All products and services available on our website are subject to availability. We reserve the right to discontinue any product at any time.

4.2 We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of any color will be accurate.

4.3 We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

5. Ordering and Payment

5.1 By placing an order on our website, you agree to provide current, complete, and accurate purchase and account information for all purchases made.

5.2 We accept major credit cards, PayPal, and other secure payment options as listed at checkout. Payment must be received in full before products are dispatched.

5.3 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

6. Shipping and Delivery

6.1 Orders are processed within 2-5 business days. Custom orders may take longer, and you will be notified of the estimated processing time.

6.2 Shipping rates are calculated at checkout based on your location. We offer standard and expedited shipping options.

6.3 International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

6.4 Delivery times vary by location. Estimated delivery times are provided at checkout.

7. Returns and Exchanges

7.1 We accept returns within 14 days of delivery for unused and undamaged items. To initiate a return, please contact our customer service for instructions.

7.2 Due to the unique and handcrafted nature of our products, we do not accept returns if a customer simply does not like the item. Please carefully review product descriptions and photos before purchasing.

7.3 Customers are responsible for the cost of return shipping. Refunds will only cover the price of the item, not the original shipping cost.

7.4 Custom orders are non-refundable unless they arrive damaged or defective.

7.5 If you wish to exchange an item, please contact us within 14 days of delivery. Exchanges are subject to product availability.

8. Damaged or Defective Items

8.1 If your item arrives damaged or defective, please contact us within 7 days of delivery with a description and photos of the damage.

8.2 We will work with you to resolve the issue, which may include a replacement, repair, or refund.

9. Privacy Policy

9.1 We respect your privacy and are committed to protecting your personal information. Our full privacy policy is available on our website.

9.2 Personal information collected during the ordering process is used solely for order fulfillment and communication purposes.

10. Limitation of Liability

10.1 To the extent permitted by law, Mayalavana ArtStudio will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10.2 We do not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful components.

11. Governing Law

11.1 These terms and conditions are governed by and construed in accordance with the laws of Germany.

11.2 Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Germany.

12. Changes to Terms and Conditions

12.1 We reserve the right to update or modify these terms and conditions at any time without prior notice.

12.2 Changes will be posted on our website, and your continued use of our site constitutes acceptance of the revised terms and conditions.

13. Contact Information

For any questions, concerns, or assistance, please contact our customer service team at: