Last updated: 01.07.2024

Thank you for shopping at Mayalavana ArtStudio. We take pride in our handcrafted home decor and candles, and we hope you are delighted with your purchase. However, if you need to return an item, please review our return policy below.

1. Eligibility for Returns

1.1 We accept returns for items purchased directly from Mayalavana ArtStudio through our website.

1.2 Items must be returned within 14 days of the delivery date.

1.3 To be eligible for a return, items must be unused, undamaged, and in the same condition that you received them. Items must also be in the original packaging.

2. Non-Returnable Items

2.1 Due to the unique and handcrafted nature of our products, we do not accept returns if a customer simply does not like the item. Please carefully review product descriptions and photos before purchasing.

2.2 Custom orders are non-refundable unless they arrive damaged or defective.

3. Return Process

3.1 To initiate a return, please contact us at mayalavana.artstudio@gmail.com within 14 days of delivery. Provide your order number and a brief explanation of the reason for the return.

3.2 Once your return request is approved, we will provide you with instructions on how to send the item back to us.

3.3 Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

4.1 Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

4.2 If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

4.3 Refunds will only cover the price of the item. Original shipping costs are non-refundable.

5. Exchanges

5.1 If you wish to exchange an item, please contact us within 14 days of delivery at mayalavana.artstudio@gmail.com. Exchanges are subject to product availability.

5.2 Customers are responsible for the cost of shipping the item back to us for an exchange.

6. Damaged or Defective Items

6.1 If your item arrives damaged or defective, please contact us within 7 days of delivery at mayalavana.artstudio@gmail.com. Provide a description and photos of the damage.

6.2 We will work with you to resolve the issue, which may include a replacement, repair, or refund.

7. Special Considerations

7.1 All returned items must be packaged securely to prevent damage during transit. We recommend using the original packaging.

7.2 Please handle all Jesmonite products with care, as they are not stone and may break if dropped. If an item breaks and you return the pieces to us, we will gladly create a new one for you.

8. Contact Information

For any questions or concerns about our return policy, please don’t hesitate to contact us.